Privacy Policy

A legal disclaimer

Last updated: 12.10.2025

Top Vision Inc. provides residential house painting and home‑repair services in Chicago, Illinois and nearby areas. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our website, request a quote, or work with us. If you have questions, contact us at:

Phone: 773-780-1000
Email: contact@topvisioninc.com
Mail: Evanston, IL 60202, USA.

This policy applies to our website and direct communications. It does not cover third‑party websites or services we do not control.

Information we collect

1) Information you provide to us
Contact details: name, email, phone number, address
Project details: type of work requested, photos/videos you upload, preferred timing, budget
Property access information needed to perform services
Communications: messages, call notes, reviews, and survey responses
Payment details processed by our payment provider (we do not store full card numbers)
Preferences for estimates, scheduling, and marketing

2) Information collected automatically
Device and usage data: IP address, browser type, pages viewed, referral/UTM data, and timestamps
Cookies and similar technologies for site functionality, analytics, and (if enabled) advertising

3) Information from third parties
Lead sources and marketplaces
Payment processors, scheduling and CRM tools
Public records or mapping tools to confirm service areas
We do not intentionally collect sensitive personal information (e.g., SSN, health data). We do not collect biometric identifiers. If that changes, we will comply with Illinois’ Biometric Information Privacy Act (BIPA).

How we use information

Provide quotes, schedule visits, perform services, and manage projects
Prepare proposals, invoices, and warranties
Communicate about appointments, changes, and customer support
Improve our website, products, and customer experience
Send promotional emails or texts if you opt in; you can opt out at any time
Safety, fraud prevention, legal compliance, and recordkeeping
Photos of job sites: We may take before/after photos to document work quality. We only publish identifiable photos (e.g., for our portfolio or social media) with your permission. Tell us at any time if you prefer we do not take or publish photos.

Text messages and calls
With your consent, we may send service or marketing texts. You can opt out of marketing texts by replying STOP. Message and data rates may apply.

Cookies, analytics, and ads
We use cookies for:

Essential functionality (e.g., forms, session management)
Analytics (e.g., understanding which pages are used)
Advertising/retargeting (only if enabled)

Your choices:

Use your browser settings to block or delete cookies
Use our site’s cookie banner/settings (if available) to manage preferences
Opt out of Google Analytics with the Google opt‑out add‑on
Opt out of interest‑based ads via https://optout.aboutads.info and https://optout.networkadvertising.org

We do not sell personal information. If we use “sharing” for cross‑context behavioral advertising, you can opt out through the cookie banner or by contacting us.

How we share information

We share personal information only as needed to operate our business:

Service providers (payment processing, scheduling, CRM, email/SMS delivery, analytics, website hosting)
Subcontractors or crew members who help perform the work
Professional advisors and insurers
Legal or safety reasons, or in connection with a business transfer

We require service providers to protect your information and use it only for our instructions.

Data retention
We keep personal information only as long as necessary for the purposes above, to comply with legal obligations, resolve disputes, and maintain business records. When no longer needed, we delete or de‑identify it.

Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure.

Your choices and rights

Access, correct, or delete your information: email us at contact@topvisioninc.com
Opt out of marketing emails: use the unsubscribe link
Opt out of marketing texts: reply STOP
Manage cookies as described above

U.S. state privacy rights
Depending on where you live (e.g., California, Colorado, Connecticut, Utah, Virginia), you may have additional rights to know, access, correct, delete, or opt out of certain uses of your information. If those laws apply to us and to you, submit a request to [Privacy Email] or [Phone]. We will verify your request and respond within the time required by law. You may authorize an agent to act for you where permitted.

We do not sell personal information. If we “share” personal information for cross‑context behavioral advertising, you may opt out via the cookie banner or by contacting us.

Children’s privacy
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Third‑party links
Our website may link to third‑party sites or services (e.g., maps, video players, review platforms). Their privacy practices are governed by their own policies.

Accessibility
If you need this Privacy Policy in an alternative format, contact us at [Privacy Email] or [Phone]. We will provide reasonable accommodations.

Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date. Material changes will be highlighted for a reasonable period.